Get to know us

Ron has been with the organisation for 8 years. As Managing Director his main role is the Strategic direction and development of the business. Ron has previously worked with the Salvation Army, Fishermen’s Mission and Save the Children. Ron has run call centres in Nottingham, Derby, Leicester, Edinburgh and London before moving to Wales in 2001. He was a Chartered Institute of Marketing award winner, Deputy Chairman of the SDNS, a member of the organising committee for the INMA and currently sits as an elected member of the DMA Council.

'It's not about the target, it's about what the target will do for the cause'...

Telephone fundraising requires much more than a well read script. It's about empathy, communication and an ability to build a compelling case on behalf of our Charity clients. That's why we have a rigorous selection and training programme that seeks out talent and then nurtures it with coaching and support.

'We never stop searching for new initiatives to help develop the work that we do for our clients'

Great campaigns are borne out of great client relationships. Our business development team know that  listening is more important than talking. They have the experience and expertise to create inspiring fundraising solutions with a keen eye on your return on investment.

'We care deeply about the work that we do for our clients. You'll find that we get totally immersed in the cause'

We've brought together the best team in the industry with the experience, enthusiasm and insight to create successful fundraising campaigns.

'Coaching helps fundraisers achieve more than they believed they could'

We believe that supporting our fundraisers is fundamental to your success. That means nurturing our teams' skills in rapport building and developing their ability to see your cause from the supporters perspective. Our skills coaches are a unique  investment in our people and play a crucial role in all campaigns.    

'Our team leader to fundraiser ratio at 1:8 is one of the best in the industry. These guys know how to really get the best from our fundraisers'

Fundraising is a team effort. All our team leaders started as fundraisers themselves so they have the hands-on knowledge to support our fundraisers through to great results. There's nothing quite like the buzz of a team on target in our Voices for Change call centre!

'Insight & data analytics are a key part of adding value' 

We believe that every conversation we have on your behalf is an opportunity to nuture the long term value of your supporters. We're experts in making the most of existing data, sourcing acquistion lists and creating insightful post campaign analysis.

'Right first time, every time'

The process has to be as good as the conversation. We recognise that for most campaigns we're entrusted with confidential information by the supporters so we back up our automated checks with a QC team dedicated to the smooth running of data capture and verification.